Complaints Procedure

The charity has a complaints procedure to offer a transparent and fair route for resolving any dissatisfaction with the organisation.

This policy covers any trustees, office bearers, members, funding applicants or staff (where the charity employs staff) or any other person in the delivery of objectives for the charity.

It provides a simple 3-stage process:

Stage 1 – Informal resolution

Stage 2 – Review by board of trustees